Terms of service

Last updated: 23 September 2026

Welcome to Stuffies. By using our website or placing an order, you agree to the following Terms of Service.

1. Orders

All orders are subject to product availability and confirmation. Please ensure that your contact and delivery information is correct when placing an order. Stuffies is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

2. Products & Allergens

Our stuffed cookies are freshly prepared food products, and their appearance may vary slightly from product images.

Our products may contain or come into contact with allergens including wheat/gluten, dairy, eggs, nuts, peanuts, and soy. Customers with allergies or dietary requirements should contact us before ordering.

3. Pricing & Payment

All prices are displayed on our website and may change without notice. Orders must be paid for using the payment methods available on our website unless otherwise agreed.

4. Delivery & Collection

Delivery times are estimates and may be affected by circumstances outside our control. Customers are responsible for providing an accurate delivery address and being available to receive their order.

5. Cancellations & Refunds

As our products are perishable food items, orders generally cannot be returned or cancelled once preparation has started.

If you receive an incorrect, damaged, or defective order, please contact us as soon as possible after delivery. Where appropriate, Stuffies may provide a replacement or refund in accordance with applicable law.

6. Website Content

All Stuffies branding, photographs, text, product descriptions, and other website content belong to Stuffies and may not be reproduced or used without permission.